Refund policy

Cancellations, remakes and refunds

Everything we sell is made to order with your own name, message, photo or logo on it. Once we have started making your item, nobody else can buy it. Please read this before you order.

If you change your mind before we have started

Email us as soon as you can and give us your order number. If we have not started making your item, we cancel it and refund you in full.

In practice that means telling us within 12 hours of ordering. Most items go into production the same day or the next working day.

If you change your mind after we have started

By then we have already spent material and machine time. Get in touch and we will look at how far along your item is. Depending on what we find, we may refund you in full, refund part of it, or finish the item and send it to you. We will tell you honestly which one applies.

If your item arrives damaged

Send us a photo within 7 days of delivery. We will either make it again or refund you, whichever suits you better. You will not be charged twice. You do not need to post the damaged one back unless we ask you to.

If we made a mistake

If your item is spelled wrong, printed wrong, or does not match the preview you approved, and your typing was not the cause, we make it again at our own cost. No argument.

If the mistake was in what you typed

Before you pay, we show you a preview of your finished item. We attach that same preview to your order confirmation email. That preview is the record of what you asked us to make.

If your item was made to match your preview, and the wording in the preview was wrong, we cannot make it again for free. Talk to us anyway. We would rather find a fair answer than lose you.

This is why the preview matters. Check the spelling before you pay, then check it again on your confirmation email. It takes ten seconds and it saves everybody a difficult conversation.

Small differences that are not faults

We print and finish every item one at a time. Slight differences in colour, in position, or in finish are normal in printing. That includes differences between one item and the next, and between what you saw on screen and what arrives. These are not faults.

Screens and printers show colour differently. This is worth knowing before you order a logo where the colour has to be exact. If you need an exact match, ask us first and we will tell you honestly whether we can hit it.

Items printed in 3D may show fine layer lines. That is how the process works, and it is not a defect.

What we cannot refund

Once an item is made to your design and matches the preview you approved, we cannot take it back simply because you no longer want it. Nobody else can use it.

This does not affect your rights if an item is faulty, damaged, or not what you ordered.

How to reach us

Reply to your order confirmation email, or use our contact page. Please include your order number.